Friday, April 5, 2019

What did a Customer Say That Surprised you?

Nearly twenty years ago, I worked in my families Convenience Store in England.

A Convenience Store is a small store, ours was only about 200 square feet in size. Little more than an extended living room. We sold newspapers and cigarettes.

But one of our main stand out services was that we opened on Christmas Day.

At the time large stores in England couldn't open on Christmas Day and many of our rival convenience stores didn't open either. So it was  often the case that we got customers from twenty or thirty miles away, searching for that one store to be open, to buy those batteries for toys, or two or three hundred cigarettes to ease the nerves until the big stores re-opened on Boxing Day.

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Read William Elliott's answer to What was the most trivial complaint you've heard from a customer? on Quora

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